FAQ

📦 Shipping & Return Policy

1. Processing Time

Orders are processed and shipped within 5 business days (excluding weekends and public holidays) after your order is confirmed.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.

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2. Shipping Destinations

We currently ship to the United States only.

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3. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the total package weight.

Estimated delivery time to the U.S.:
🇺🇸 United States: 7–14 business days (may vary depending on your region and customs processing)

Please note: Delivery times are estimates and may be affected by high shipping volumes, holidays, or customs clearance.

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4. Tracking Information

Once your order ships, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking updates to appear.

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5. Customs, Duties & Import Fees (U.S. Customers)

Under current U.S. customs regulations, orders with a total value under $800 USD are typically exempt from import duties and taxes.

If your order exceeds $800 USD, a 10% import duty and additional fees may apply upon delivery. These charges are determined by U.S. Customs and are the responsibility of the recipient.

To avoid unexpected charges, we recommend placing separate orders to stay within the duty-free threshold.

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6. Delivery Issues

We are not responsible for:
 • Incorrect shipping addresses entered at checkout
 • Packages refused, unclaimed, or undeliverable upon delivery
 • Delays caused by customs, carriers, or holidays
 • Packages marked as delivered but not received
(Please check with your local post office or neighbors first.)

If your package is lost or delayed beyond reasonable time, please contact us at [your email address] within 14 days of the expected delivery date. We’ll do our best to help resolve the issue with the shipping carrier.

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🔁 Return & Refund Policy

7. Returns & Exchanges

Due to the nature of international shipping and the perishable nature of food products, we do not accept returns or exchanges.

If your order arrives damaged, incorrect, or incomplete, please contact us at [your email address] within 7 days of delivery.
We may request photos of the item(s) and packaging to investigate the issue and provide an appropriate solution—such as a partial refund, replacement, or store credit.

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8. Refund Eligibility

We are happy to offer refunds or replacements under the following circumstances:
 • Items were damaged during shipping
 • You received the wrong item(s)
 • Your order was missing item(s)

We cannot offer refunds for:
 • Delays caused by customs, shipping carriers, or peak seasons
 • Incorrect shipping addresses
 • Packages marked as delivered but not received
 • Returned or refused packages

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If you have questions or need assistance, please don’t hesitate to reach out at [your email address]. We’re here to help!